Human Resource Management, Total Quality Management & Competitiveness

Zusatztext

This study aimed to investigate the relationship between human resource management (HRM) practices, total quality management (TQM) practices and competitive advantages in banking industry of Pakistan. HRM practices included Recruitment & Selection, Training & Development, Performance Appraisal, and Compensation & Reward. TQM practices consist of Leadership, Continuous Improvement, Customer Satisfaction, Employee Empowerment, and Strategic Planning. And lastly, competitive advantages is represented by Cost Leadership, and Differentiation.

Autorenportrait

Syed Waqar Ahmed is a research writer and his area of interests are Human Resources and Banking.  

Weitere Details