It's Not About the Coffee: Leadership Principles from a Life at Starbucks

Zusatztext

The fact that the company should consider both its employees and its customers primarily as people, then everything else will come by itself. If the manager treats employees as partners, and not as one of the resources, they achieve fantastic results, if he sees the clients not as a source of income, but as people to whom he provides a service, they return again and again.

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