Critical Incident about 'Mexico and the United States of America'

Zusatztext

Project Report from the year 2012 in the subject Business economics - Business Management, Corporate Governance, grade: 1,3, University of Applied Sciences Aschaffenburg, course: Working Across Cultures, language: English, abstract: A busy German production manager of an automotive company, Peter Müller (30), issent to a short trip to manage a new supplier manufacturing facility in Mexico. Thequestioned Mexican supplier manufactures high-tech safety systems similar toanother American supplier.On his arrival, the Mexican production manager, Juan Lopez (47), suggests to go tothe factory to meet the workers who have been awaiting his arrival. Joe declinesJuans offer and chooses instead to get right to work on determining why the qualityand production rate of the Mexican supplier plant are not equal to the U.S. supplierplant. Juan stresses the importance of getting to know the workers first, but Joe letsJuan know he was sent to Mexico to straighten things out, not to form friendship withthe local workers.Without further comment and a grim face, Juan gets Peter the figures and records hisrequests. Peter makes a number of changes and feels sure the plan he has preparedwill improve quality and increase production. Then, he flies back to America again.After a couple of months, no improvement has been made; Peter cannot understandwhy the workers seem to resist his plans. [...]

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