Culture Hacker

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<p><b>HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY</b></p><p>"I LOVE THIS BOOK!"<br /><b>CHESTER ELTON,</b><i>New York Times</i> bestselling author of<i>All In</i> and<i>What Motivates Me</i></p><p>"When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization."<br /><b>MARSHALL GOLDSMITH,</b> executive coach and<i>New York Times</i> bestselling author</p><p>"Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority."<br /><b>LISA BODELL,</b> CEO of Futurethink and author of<i>Why Simple Wins</i></p><p>"This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees."<br /><b>CHIP CONLEY,</b><i>New York Times</i> bestselling author and hospitality entrepreneur</p><p>The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?"</p><p>Every executive and manager has a responsibility to positively influence their workplace culture.<i>Culture Hacker</i> gives you the tools and insights to do it with simplicity and style.</p><p><i>Culture Hacker</i> explains:</p><ul><li>Twelve high-impact hacks to improve employee experience and performance</li><li>How to delight and retain a multi-generational workforce</li><li>The factors determining whether or not your employees deliver outstanding customer service</li></ul>

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<p><b>SHANE GREEN</b> is a world-renowned keynote speaker, author, television personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries, to help clients transform customer experiences by improving employee habits and mindsets. As president and founder of SGEi, Shane leads a team of professionals who inspire iconic brands, like the NBA, Westfield, Foot Locker, Net Jets Inc., W Hotels, and BMW to reprogram their employee experiences?in order to create loyal customers and raving fans.

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